Winner of the BETA Business Awards 2017 'MAIL ORDER/Internet Retailer of the Year' Award

Delivery Options

Orders are despatched Monday to Friday (except on UK Bank holidays and any pre advertised holiday) and delivery is also usually Monday to Friday unless Saturday delivery is selected, there are no deliveries on Sunday or bank holidays. Delivery is either by Royal mail or courier, usually between 8:00am and 7:00pm. Parcels may require a signature, any request to leave the parcel in a safe place is at the customers risk. If your parcel requires a signature, you will be sent an email from the courier on the day of delivery with a link to track the parcel (please ensure you give us a valid email address and check your spam folder if no email is found). Please ensure there is someone available to sign for the parcel, or that you respond to any cards left as you will be charged if the parcel is ultimately returned to us as undeliverable after a reasonable number of attempts to deliver and contact you regarding delivery have been made.

Mainland UK (everything in the UK not listed below) England, Wales and Scottish Lowlands

Orders Over £75

Standard - FREE
Delivery is usually 2 - 5 working days from despatch, and will be delivered by either Royal Mail, Hermes or Yodel. Delivery is usually between 8am - 9pm.

Express Yodel - £3.99
Delivery is usually next working day (orders placed before 12pm, delivered Monday - Saturday 8am - 9pm, not guaranteed Saturday delivery), but can occasionally take 2 working days so please do not contact us about lack of delivery until 2 working days have passed. Express orders are given priority despatch.

Express DPD - £5.99
Delivery is usually next working day (orders placed before 12pm, delivered Monday - Friday) but can occasionally take 2 working days so please do not contact us about lack of delivery until 2 working days have passed.
*DPD Predict Service*
You are usually texted or emailed to give a 1 hour window for delivery on the day of delivery, to save waiting in all day. Express orders are given priority despatch.

Saturday Delivery- £17.99
Orders can be placed on any day of the week upto 12pm Friday for delivery by DPD on the Saturday that week. Saturday orders are given priority despatch.

Orders under £75

Standard - £3.99
Delivery is usually 2 - 5 working days from despatch and delivered by either Royal Mail, Hermes or Yodel. Delivery is usually between 8am - 9pm.

Express Yodel - £6.99
Delivery is usually next working day (orders placed before 12pm, delivered Monday - Saturday 8am - 9pm - not guaranteed for Saturday delivery) but can occasionally take 2 working days so please do not contact us about lack of delivery until 2 working days have passed. Express orders are given priority despatch.

Express DPD - £8.99
Delivery is usually next working day (orders placed before 12pm, delivered Monday - Friday) but can occasionally take 2 working days so please do not contact us about lack of delivery until 2 working days have passed.
*DPD Predict Service*
You are usually texted or emailed to give a 1 hour window for delivery to save having to stay in all day. Express orders are given priority despatch.

Saturday Delivery - £17.99
Orders can be placed on any day of the week upto 12pm Friday for delivery on the Saturday that week. Saturday orders are given priority despatch.

Please note we are unable to compensate or refund postage for late delivery. If a product does not say 'in stock' but has an 'available to ship in' showing in yellow, the delivery time is in addition to this time frame.

For UK postcodes: AB 36-38, AB 55-56, BT, FK 17-21, HS 0-9, IV, KA 27-28, KW 0-99, PA 20-99, PH15-33, PH 40-44

Standard- £9.99
Delivery approx 3-7 working days

Express- £12.99
Delivery is usually 2 working days (orders placed before 12pm) but can occasionally take 3 working days so please do not contact us about lack of delivery until 3 working days have passed. Express orders are given priority despatch.

Please note we are unable to compensate or refund postage for late delivery. If a product does not say 'in stock' but has an 'available to ship in' showing in yellow, the delivery time is in addition to this time frame.

For UK postcodes IM, GY, JE, ZE and All Southern Ireland:

Standard- £12.99
Delivery approx 3-7 working days

Express- £14.99
Delivery is usually 2 working days (orders placed before 12pm) but can occasionally take 3 working days so please do not contact us about lack of delivery until 3 working days have passed. Express orders are given priority despatch

Please note we are unable to compensate or refund postage for late delivery. If a product does not say 'in stock' but has an 'available to ship in' showing in yellow, the delivery time is in addition to this time frame.

International postage rates

All parcels are sent by courier and rates are based on parcels upto 30kg in weight. You will be sent a tracking number when your parcel is despatched, so please supply a valid email address and check your spam folder if no email is received after we have advised you of despatch. Please ensure you notify us if your parcel has not been delivered within 3 working days of the expected delivery date as there is a charge for parcels ultimately returned to us as undeliverable. Please note, if your order contains any liquid or liquid related items (e.g. fly repellent, wound spray, leather dressing) although we do pack them appropriately we are unable to accept any liability if they arrive broken or damaged / they soil other goods within the box.

Country: Cost: Average transit time:

Austria - £13.99 - 3-4 days
Belgium - £11.99 - 2-3 days
Bosnia - £64.99 - 4-6 days
Bulgaria - £29.99 - 4-7 days
Croatia - £24.99 - 4-6 days
Czech Republic - £12.99 - 3-4 days
Denmark - £14.99 - 3-4 days
Estonia - £20.99 - 4-5 day
Finland - £25.99 – 4-5 days
France - £13.99 – 2-3 days
Germany - £9.99 – 2-3 days
Greece - £37.99 – 4-9 days
Hungary - £15.50 – 4-5 days
Iceland - £69.99 – 4-6 days
Italy - £19.99 - 3-4 days
Latvia - £20.99 – 4-6 days
Lithuania - £16.99 – 4-6 days
Luxembourg - £12.99 – 2-3 days
Netherlands - £11.99 – 2-3 days
Norway - £59.99 - 4-6 days
Poland - £14.99 – 4-5 days
Portugal - £20.99 – 4-5 days
Romania - £26.99 – 4-6 days
Serbia - £64.99 – 4-7 days
Slovakia - £14.99 – 3-4 days
Slovenia - £12.99 – 4-5 days
Spain (Mainland) - £17.99 – 3-4 days
Sweden - £17.99 – 4-5 days
Switzerland - £47.99 – 3-4 days

All other countries including Australia, South Africa, Egypt, Tunisia and Morocco a postage quote will be obtained for approval before your order is despatched.

We are unable to ship to the USA & Canada and all African nations at this time for insurance reasons (other than those listed above).

Please note we are not responsible for any customs or tax/ VAT charges your country may impose. We are unable to accept returns from outside the EU.