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If you are in any doubt about which hoof boots will suit your horse, the best solution is to hire them to enable you to give the boots a proper road test before deciding if they are the right ones for your horse. Boots for hire are purchase in the same way any other product on our website, but you have the ability to use the boots for up to 14 days, and the choice to return them for a refund (minus the hire charge). Hoof boots are hired in pairs, even if they can be bought individually.
How to hire hoof bootsHoof boot hire scheme FAQ’s
Will I be sent out new boots/ Can I request new boot
s only to be sent for hire?
Unfortunately, we cannot guarantee to send out
new boots for you to hire but in over 85% of cases new boots are sent out as
the hire is so successful we have very few pairs returned to us. In order to
be able to run the hire service, it is necessary for us to reuse returned
boots if we have them available at the time and cannot send out new boots
if we have used ones available at the time.
Do I have to pay the hire charge even if I don’t use
them?
In order to run the hire service, we have to
charge the hire charge on any hoof boot returned to us with any amount of
wear or marking. This particularly applies if new boots have been sent, if
they are returned in anything other than pristine condition (so they can be
resold as new) we will charge the hire charge even if they have not been
kept for the full hire period. If you are sent new hoof boots, and return
them in the condition sent (brand new with all packaging etc with no marks
or signs of wear) within 7 days of receipt we are able to give you a refund
for the full purchase price. Outside of this condition, the hire charge will
be payable in all cases.
When does the hire period start and how long is it for?
The hire period is for 14 days (10 working days and 2 weekends)
and starts from the day after you receive your boots and ends the day you despatch them
to return them to us. We recommend you return the boots to us using an insured and
traceable method as the boot remain your responsibility until we sign that we have
them back into our possession.
What happens if I loose or damage the boots whilst in
my possession?
Whilst the hoof boots are in your possession,
you are responsible for their care, and excepting fair wear and tear any damage
will be deducted from the refund before it is processed as detailed above. We will
email you to advise you of any additional charges and offer you the option to have
the boots returned to you if you prefer (at your expense).
Can I hire 1 boot on its own?
No, hoof boots are always hired in pairs even if they
are able to be purchased singly.
What if I decide I like them, but need a different size,
do I still have to pay the hire charge on the pair I am returning?
If you require a larger size and return a hired smaller
pair and they have been used, you will be charged hire on the returned pair.