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Covid-19 Update: All Orders & Deliveries Will Be Fulfilled As Normal, Click For Full Details
These are the last dates for orders to be placed on our website for expected delivery on or before 24th December 2020 (Christmas eve), but please be aware that with the pandemic this year we cannot guarantee anything and advise ordering as early as possible to avoid disappointment.
|Overseas delivery (all countries other than UK):||Friday 11th December|
|UK Standard Delivery:||Thursday 17th December before 12pm**|
|UK Express Delivery:||Wednesday 23rd December before 12pm**|
Please note: The items must show ‘in stock’ at the time of ordering and must not have a dispatch estimate showing against the item when viewing your basket. Orders must be placed before 12pm cut off on the date stated. Orders placed after 12pm will be sent as soon as possible but cannot be guaranteed same day despatch.
We will be processing internet orders and answering emails on the working days between Christmas and the new year as usual, but our phones will be off from 24th December 2020 - 1st January 2021 inclusive.
Goods purchased between 1st November - 23rd December 2020 may be returned (in addition to our standard returns policy and your statutory rights) until 15th January 2021 for a store credit. To qualify, items must be returned with all packaging and as new, using our returns form.
*Pre-Christmas delivery means the goods will be despatched in time and on a service that is scheduled to arrive on Christmas eve at the latest. If the courier experiences a problem e.g. issues related to the pandemic/ the person is out/ the address is not found etc which causes a delay, this is unfortunately out of our control. We cannot be held responsible for any kind of delay or missed delivery date (and cannot refund postage costs), so please do order early- especially this year! In the unfortunate event that a parcel is delayed, we will do our best to resolve the matter as quickly as possible but cannot compensate for late delivery or any associated costs. Goods purchased through Amazon are bound by the 14 days standard returns policy.
**Scottish highlands, Islands, and Northern Ireland and some more remote mainland Scottish areas can take at least an extra working day to deliver so please order at least one working day earlier than stated above.