Last Despatch Dates for Guaranteed Pre-Christmas Delivery*

Last dates for orders to be placed on our website to be delivered by 24th December (Christmas eve) at the latest.

Overseas delivery (all countries other than UK): Friday 11th December

UK Standard Delivery: Monday 21st December before 12pm**
UK Express Delivery: Wednesday 23rd December before 12pm**

**Scottish highlands, Islands, and Northern Ireland and some more remote mainland Scottish areas can take an extra working day to deliver so please order one day earlier than stated above.

Please note: The items must shown in stock at the time of ordering and the order placed before the 12pm cut off on the date stated. Orders placed after 12pm will be sent as soon as possible but cannot be guaranteed same day despatch.

We will be processing internet orders on the working days between Christmas and the new year as usual in the warehouse, but the office will be closed for telephone enquiries between 24th December and 3rd January. Emails will however be answered from the warehouse on working days when packing is taking place.

Extended returns policy:

Goods purchased after 15th November may be returned (in addition to our standard returns policy) until 15th January 2010. This does not effect your statutory rights.

*Guaranteed delivery means the goods will be despatched in time and on a service that is scheduled to arrive on Christmas eve at the latest. In a very few (usually less than 1%) of cases the courier experiences a problem/delay/the person is out or the address is not locatable which causes a delay which is beyond our control which we cannot be held responsible for in any way. We will do our best to resolve the matter as quickly as possible but cannot compensate for late delivery.