Terms and Conditions

Acceptance
When you make a purchase from this website, you are indicating that you agree to be bound by our terms and conditions (your statutory rights are not affected) so please read them carefully and print a copy for your records. We may at anytime revise these terms and conditions without notice. It is up to you to ensure you regularly review and reprint them for your records as necessary.

Law and Jurisdiction
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Your personal shopping account
Please ensure that any information you give us is complete and correct, and update us as soon as possible if any of them change, or if you wish to be removed from our database. The details you provide us with must be the details held on record with your credit card company if that is how you choose to pay, as failure to do so may lead to delays in processing your order. Please ensure you enter the correct postcode in the box marked postcode on the account/delivery address as our system will offer you the relevant options based on this information!

When using this website, you are responsible for ensuring that all account details and passwords are kept confidential, and you accept responsibility for all activity occurring within your account. If you believe that any of this information has been made known to someone else, or is being misused, please contact us immediately (Please see contact details below)

We reserve the right to edit or remove content, refuse access to this website or cancel an order at our discretion. If we cancel an order, we will notify you immediately and you will not incur any costs.

Pricing and availability
The total price of your goods will be stipulated at the time you place your order or at the end when your order has been confirmed. All prices are in pounds sterling including the relevant taxes for the UK where applicable. Any customs or import duties due when your order reaches its destination country are your responsibility.

We have the right to make alterations to the prices in the following circumstances:

On extremely rare occasions, the cost of the product may have increased but not updated on the website, taxes may have not been included in the price, or they may have changed. We will inform you immediately and before dispatch if this is the case to ensure you still wish to purchase, but at the revised cost.

We reserve the right to refuse or cancel an order for goods if it has been listed at the incorrect price due to a typographical error, or the price from our suppliers, tax or duty office was incorrect when our price was published. If you have already been charged we will immediately refund you the total amount you have paid (including any delivery charges).

All products and services offered for sale on this website are subject to availability and may be withdrawn at any time. Pictures used are for illustration only and although we endeavour to be as accurate as possible, may differ slightly from the actual product supplied. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If payment has already been taken, you will be refunded for the cost (and any postage charges if applicable) immediately.

We endeavour to hold stocks of all our active products, but if we are out of stock of your chosen item we will inform you of an estimated delivery date (subject to availability).

Some items may be shipped direct to you from our supplier in order for you to receive your chosen items as quickly as possible. This means that you may receive your order in separate parts, but will not incur any additional carriage charges (unless stated on your order conformation due to part of your order being for items under a different carriage charge structure e.g. rubber matting)

We cannot be held responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Payment
Payment will only be taken when the goods are ready for despatch, and is acceptable through a secure server by debit or credit card (please see card security below). Please do not e-mail your card details to us, we cannot be held responsible for security if you supply your details in this way.

Card Security
Our site uses one of the most secure methods of payment processing available- Protx in conjunction with Llyods TSB. Your card details are entered directly onto their secure server, Your card details are never held in clear text on any website and are only decrypted on the protx secure server for the purpose of making the payment.

Links
We are not responsible for the content or reliability of linked websites. Listings should not be taken as an endorsement of any kind. We cannot guarantee that these links will work all the time, and we have no control over their availability.

Copyright
All material, text and images contained in this website are the property of The Saddlery Shop Limited, or used under licence from the relevant body and must not be used for any purpose without consent from the relevant party. The Saddlery Shop Limited does give permission for these terms and conditions to be printed and retained by its customers for their reference, (and this practice is recommended) but no permission is given for these terms and conditions to be used in any other capacity without prior permission.

Disclaimer
We hope you enjoy using our website, but please note that the use of this website is entirely at your own risk. We cannot accept any responsibility for loss, disruption or damage to your data or your computer system which may occur during or because of the use of this website.

We will always try to give you helpful and totally honest advice, but the decision to purchase an item ultimately lies with the customer and we cannot be held responsible for any consequences relating to any products purchased from this website.

Postage rates are as follows:
Please ensure you enter the correct postcode in the box marked postcode on the account/delivery address as our system will offer you the relevant options based on this information!

Despatch times: The despatch date is based on the longest despatch estimate given for a product within an order, for example if you order 3 items and all 3 are ‘in stock’ the order will be despatched same day (if placed before 12pm). If however you ordered 3 items and 2 items are ‘in stock’ but one item has a despatch estimate of ‘2-3 days’ then your order will be held until all items are present and then despatched on the selected postage option, listed below. You can request in stock items to be despatched immediately, and all other items to follow, this will incur a single additional standard postage charge for despatch of the remaining goods.

Postage rates are as follows:
England, Wales and Scottish lowlands

Standard- £3.99 Despatch is same day for orders placed before 12pm subject to the above. Delivery is usually 3- 5 working days from that point.

Express- £6.99 in stock orders available for immediate despatch- Usually next working day (allow 48 hours for delivery in some cases). Orders must be placed before 12pm and be in stock, (orders placed after 12pm Thursday or on Friday would most likely be delivered Monday at the earliest)

For UK postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26 , PH30-44, PH49-50, ZE, BT, IM, TR21-25

Standard: £8.50 (delivery approx 3-6 working days)
Express: £11.99 (delivery usually 2 working days)

International postage rates
Jersey & Guernsey - £15.00
Republic of Ireland - £19.00
Belgium, Luxembourg, Netherlands - £16.00
France, Germany, Denmark, Monaco - £18.00
Corsica - £31.50
Greece, Italy, Portugal, Sardinia, Sicily, Spain - £31.50
Azores, Balearic Isles, Madeira - £55.00
Austria, Czech Republic, Finland, Gibraltar, Hungary, Liechtenstein, Malta, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden, Switzerland, Vatican City State - £42.50
Turkey - £69.50

South Africa, Egypt, Tunisia and Morocco a postage quote will be obtained for approval before your order is despatched.

We are unable to ship to the US and Canada and all African nations at this time for insurance reasons (other than those listed above).

Occasionally items are offered with free delivery, if this is the case and the item is returned for refund then you will be refunded less the actual cost of us sending the item out on the original order.

Delivery is Monday to Friday only. These services cannot be 100% guaranteed by us personally, but we will do everything we can to ensure a smooth delivery. We aim to despatch orders placed before 12pm the same day, and standard delivery normally takes 3-5 working days, but may take longer during busy periods such as Christmas. We will try to keep you informed of any delays, but please feel free to email or phone for the status of your order at any time. We always use a carrier that requires a signature so please ensure that there is someone there to receive your parcel. We cannot guarantee the time of any deliveries, but will do our best to get your order to you as quickly and conveniently as possible. You will be sent an email for larger orders when we despatch the goods to enable you to track your order with the carrier. We reserve the right to charge for any costs incurred by us if the parcel is ultimately returned to us after a reasonable number of attempts has been made to deliver the goods to you, or you refuse the parcel when the courier attempts to deliver it without reasonable cause.

Overseas orders
We are happy to export orders. Postage is charged at cost, and the VAT may be deducted on orders to non EC countries and BFPO addresses by dividing taxable items by 1.175.

Please always contact us for a quotation so that the correct payment can be sent which helps avoid delays to your order. Any customs or import duties levied once the package reaches your country will be the customers responsibility as we have no control over these charges and cannot predict what they might be.

Goods damaged in transit
When you sign for your delivery from the carrier, you must check you are receiving the correct number of parcels your are signing for, and ensure that you make a note if there appears to be any damage to any of the parcels, on the consignment note. Please make sure you open your parcel immediately and carefully check the contents, as you must inform us within 3 working days of delivery of any damaged or incorrectly sent goods, (Please quote your order number in al correspondence).

Goods lost in transit
We will not accept liability for goods lost in transit unless we are notified within 5 working days from the expected delivery date (this is taken to be 2-3 working days from the advised date of despatch for standard delivery, 1-2 working days for express delivery option).

Ownership and Contact Details
www.thesaddleryshop.co.uk
www.thesaddleryshop.net
www.thesaddleryshop.com are onwned by
The Saddlery Shop Ltd
Trelawne Farm,
Chilla,
Beaworthy,
Devon,
EX21 5XE
Company registration number: 5063147
VAT number: 624 8248 32
Email- admin@thesaddleryshop.co.uk
(This is checked regularly 7 days a week, if you don't get a response within 12hrs, please check your email address is correct and email again as we always reply!)

Telephone orders and enquiries welcome:
0844 880 6900
Monday - Friday 9:30am - 1pm (As we are an internet business we encourage contact and ordering via the site, but do offer a phone service if this is not possible).
Terms and conditions and all material contained on this website are copyright of The Saddlery Shop Ltd 2005 - 2008.