Hiring hoof boots
If you are in any doubt about which hoof boots will
suit your horse, the best solution is to hire them to enable you to give the boots
a proper road test before deciding if they are the right ones for your horse. Boots
for hire are purchase in the same way any other product on our website, but you
have the ability to use the boots for up to 14 days, and the choice to return them
for a refund (minus the hire charge). Hoof boots are hired in pairs, even if they
can be bought individually.
How to hire hoof boots
Hoof boots are hired in pairs of the same size
, even if they are
available to buy singly so please ensure that for Easyboot Epics & Bares, you add
two boots to the basket both with a hire option. All other hoof boots offered for
hire including Old Macs G1 & G2, Boas, Cavallo, are supplied in pairs so only one
unit is needed to be able to hire. If the option to hire does not appear on the
product listing, that style of hoof boot is not available to hire at this time.
To hire a pair of hoof boots, just select the Hire option from the menu when offered
the choice of buy or hire. You then purchase the item as you would any other item
from our site, but have the option to return the hoof boots after trying them for
14 days (starting from the day after you sign for the parcel and finishing on the
day you send the parcel back to us) for a refund less the hire charge of £30.
If you wish to keep the hoof boots for longer, you may do so at a weekly rate of
£15 (if you eventually decide to keep the hoof boots you will still have no hire
cost to pay however many weeks you have retained them).
How hiring hoof boots works
When hiring a pair of hoof boots, you initially pay the full cost of the boots,
and we will send you either a new pair ( over 85% of the time) or a previously hired
pair (which will include all the same details and accessories as the new ones) if
there is a pair available (please note we are not able to accept requests for new
boots to be sent in preference of hired boots, if a hire pair is available they
will be sent). You are then able to use the boots for upto 14 days (starting from
the day after you sign for the parcel and finishing on the day you send the parcel
back to us). At any time during this period, you can decide to:
• Buy the hoof boots - If you have been sent a new pair, simply keep them- there
is no need to let us know as you have already paid for them. If you have been sent
a hire pair, return them to us with the hire form sent out with each hired bit (we
recommend a recorded method of delivery for your security) with the section ticked
to indicate you want a new pair of boots and a cheque for the return postage as
detailed on the hire form.
• Return the boots- You will be refunded the price of the hoof boots less the hire
charge of £30. If you return the boots after 14 days, a further £15 hire charge
per additional week will also be deducted from the refund.
Please note: The boots must be returned in reasonable condition. Fair wear and
tear is obviously acceptable, but broken, damaged or excessively worn boots will
have the either have the cost to repair them deducted from the refund, or not be
refunded at all if the repair cost is greater than the value of the boots.
Hire charge for hoof boots:
For all styles of hoof boots (per pair) the hire charge for returned boots is £30.
For any additional weeks, the cost is £15.
Hoof boot hire scheme FAQ’s
Will I be sent out new boots/ Can I request new boot
s only to be sent for hire?
Unfortunately, we cannot guarantee to send out new
boots for you to hire but in over 85% of cases new boots are sent out as the hire
is so successful we have very few pairs returned to us. In order to be able to run
the hire service, it is necessary for us to reuse returned boots if we have them
available at the time and cannot send out new boots if we have used ones available
at the time.
Do I have to pay the hire charge even if I don’t use
In order to run the hire service, we have to charge
the hire charge on any hoof boot returned to us with any amount of wear. This particularly
applies if new boots have been sent, if they are returned in anything other than
pristine condition (so they can be resold as new) we will charge the hire charge
even if they have not been kept for the full hire period. If you are sent new hoof
boots, and return them in the condition sent (brand new with all packaging etc with
no marks or signs of wear) within 7 days of receipt we are able to give you a refund
for the full purchase price. Outside of this condition, the hire charge will be
payable in all cases.
When does the hire period start and how long is it for?
The hire period is for 14 days (10 working days and
2 weekends) and starts from the day after you receive your boots and ends the day
you despatch them to return them to us. We recommend you return the boots to us
using an insured and traceable method as the boot remain your responsibility until
we sign that we have them back into our possession.
What happens if I loose or damage the boots whilst in
Whilst the hoof boots are in your possession, you are
responsible for their care, and excepting fair wear and tear and damage will be
deducted from the refund before it is processed. We will email you to advise you
of any additional charges and offer you the option to have the boots returned to
you if you prefer (at your expense).
Can I hire 1 boot on its own?
No, hoof boots are always hired in pairs even if they
are able to be purchased singly.
What if I decide I like them, but need a different size,
do I still have to pay the hire charge on the pair I am returning?
If you require a larger size and return a hired smaller
pair and they have been used, you will be charged hire on the returned pair.